Help Center > > FAQs> Secondary Development> FAQs About Software/Firmware Upgrade> When Reporting Data, Devices Receive the Software/Firmware Version Query Command from the IoT Platform

When Reporting Data, Devices Receive the Software/Firmware Version Query Command from the IoT Platform

Updated at: Jun 26, 2019 GMT+08:00

This issue can be resolved in either of the following ways:

  • If the upgrade function is required, devices report the version number when receiving the version query command.
  • If the upgrade function is not required, disable the software/firmware upgrade function by choosing Device Manage > Product Model > Detail > Maintenance Capability Configuration on the management portal. When the upgrade function is required, enable it as required.

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