Help Center > > User Guide> Top-Up and Repayment> How Does a Common HUAWEI CLOUD Customer Top Up an Account?

How Does a Common HUAWEI CLOUD Customer Top Up an Account?

Updated at: Jul 15, 2020 GMT+08:00

Precautions

You can set a balance alert on the Overview page. You will receive a text message when your balance is less than the preset threshold.

Prepaid customers need to top up before spending. They can top up the account on the Overview page.

Top-up is not supported for enterprise member accounts.

Procedure

  1. Go to the Overview page.
  2. Click Top Up.
  3. Select a payment method.

    • Online Payment

      Enter a top-up amount and click Next. You are redirected to the payment page. Complete the payment process.

      When the currency is not USD, the converted value in USD will also be displayed on the page.

      You can click Switch Currency to change the currency.

    • Bank Transfer

      After transferring money to the standard top-up account, click Transfer Ticket and submit a corresponding service ticket. After HUAWEI CLOUD processes the ticket, the money will be transferred to your HUAWEI CLOUD account. For details about how to create a service ticket, see Submitting a Service Ticket.

Submitting a Top-Up Service Ticket

  1. On the bank transfer page, click Transfer Ticket to go to the Create Service Ticket page.
  2. Enter the bank transfer information.

    The receipt will be recorded under the currently logged-in user by default. In case of any special circumstances, please specify them in Problem Description.

  1. Upload the bank transfer certificate and submit the service ticket.

    Our staff will manually top up your HUAWEI CLOUD account based on the service ticket within two working days after the bank transfer is successful.

Switching the Currency

  1. Go to My Account > Preferences.
  2. In the Currency area, select a currency and click Save.

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