Help Center > > User Guide> My Orders> Paying an Order

Paying an Order

Updated at: Dec 25, 2019 GMT+08:00

To use the products in an order, pay the order first. Unpaid orders are listed on the Orders page.

Procedure

  1. Go to the Orders page.
  2. To pay yearly/monthly orders, click the Yearly/Monthly > Pending Payment tab. To pay reserved instance orders, click the Reserved instances > Pending Payment tab.
  3. Select a payment option.

    • Single payment: Click Pay for a desired order.

    • Combined payment: Select desired orders and click Combine Payments.

  4. Select preferences and a payment method, and click Pay.

    For customers who enable protection for sensitive operations, a secondary authentication is required for order payment.

    • Preferences include discounts and coupons.
      • Discounts include commercial discounts, partner authorized discounts, partner adjusted discounts, offline contract discounts, and discount coupons. These types of discounts are mutually exclusive to each other.
        • When a customer places an order using a promotional discount or discount coupon, if the promotional or discount coupon is about to expire before the order expiration time (7 days later), the order expiration time is changed to be the same as the coupon expiration time.

          For example:

          A customer places an order at 2018/11/26 23:12:32 using a discount coupon, which is valid between 2018-11-01 00:00:00 and 2018-11-30 23:59:59. In this case, the order expiration time is changed to 2018/11/30 23:59:59. (In normal circumstances, an order is valid for 7 days and the order in this example will expire 7 days later, that is, at 2018/12/03 23:12:32.)

        • When a customer places an order using a commercial discount or a partner authorized discount, this discount will be always valid until the order expires, even if the discount expiration time is earlier than the order expiration time.

          For example:

          A customer places an order at 2018/11/26 23:12:32 using a commercial discount, which is originally valid between 2018-11-01 00:00:00 and 2018-11-30 23:59:59. In this circumstance, this commercial discount will be still valid before the order expiration time, 2018/12/03 23:12:32.

      • Coupons include cash coupons and flexi-purchase coupons.

        For specification changes of ECS, EVS, and VPC, select available discounts on the order confirmation page. Discounts cannot be changed later on the payment page, but cash coupons and flexi-purchase coupons can be added to the payment.

        After a partner sets a discount for an associated customer's order, the customer cannot reset it when paying the order.

    • Three payment methods are supported: payment from balance, online payment, and monthly settlement.

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