Unsubscription Not Allowed

Any unsubscriptions from resources are not allowed in any of the following scenarios. You can go to the Orders > Unsubscriptions page in the Billing Center, and choose Unsubscribe from In-Use Resources > Unsubscription Not Allowed to view the reason why these resources in use cannot be unsubscribed from.

1. Common unsubscriptions not allowed
   • Trial cloud services
   • DevCloud products
   • One-off billed cloud services
   • Resource package products (excluding cloud server backups and data warehouses)
   • Free cloud services
   • Expired cloud services
   • Account frozen for legal management. If your account is frozen due to violation, all your resources cannot be unsubscribed from. If one of your resources is frozen due to violation, that resource cannot be unsubscribed from.
   • Products for which other transactions are in progress
   • KooGallery cloud service for which an invoice has been issued, or resources for which an invoice has been issued to a partner
   • Cloud services that have participated in a special reward event, such as promotion packages, promotion coupons, promotion coupon gift packs, discount coupon plans, lucky draws, and recommendation for gift (cloud bean)
   • Products within the scope of standard sales contracts
2. KooGallery products that you cannot unsubscribe from

   You cannot unsubscribe from KooGallery products. See Unsubscription Rules for details.

3. Other unsubscriptions not allowed
   • You have subscribed to a support plan and have already used some of the benefits it provides.
   • You have purchased a portfolio subscription.
   • Resources are unavailable.
   • The subscription relationship records have been dumped.
   • A senior benefit has been used for trial.
4. Common cloud services that cannot be unsubscribed from: See Table 1 for details.

   Table 1 Cloud services that you cannot unsubscribe from

   No.	Cloud Service
   1	Dedicated Computing Cluster
   2	Artificial Intelligence Service
   3	Machine Learning Service
   4	Elasticsearch Service
   5	Device Access
   6	Simple Message Notification
   7	HUAWEI CLOUD Meeting
   8	Data Encryption Workshop
   9	Contact Center
   10	Advanced Anti-DDoS
   11	CCE HCS Agile
   12	Dedicated Cloud Bare Metal Server
   13	Dedicated Cloud Server Backup
   14	Dedicated Cloud Storage
   15	Direct Connect

5. The following types of resources are not displayed on the Orders > Unsubscriptions page in the Billing Center:
   • One-time use products, which become invalid immediately after purchase
   • Reserved instances which need to be unsubscribed from on the specific cloud service page