Help Center > > User Guide> Unsubscriptions> List of Cloud Service Products That You Cannot Unsubscribe From

List of Cloud Service Products That You Cannot Unsubscribe From

Updated at: Nov 13, 2019 GMT+08:00
  • Trial cloud services
  • DevCloud products
  • One-off billed cloud services
  • Pay-per-use package products (excluding cloud server backups and data warehouses)
  • Free cloud services
  • Expired cloud services
  • Cloud services that have been frozen for security reason
  • Products for which other transactions are in progress
  • Resources purchased previously using stored value cards after the customer is associated with a reseller in advance payment mode
  • Marketplace cloud services for which an invoice has been issued
  • Cloud services that have participated in a special reward event, such as promotion packages, promotion coupons, promotion coupon gift packs, discount coupon plans, lucky draws, and recommendation for gift (cloud bean)
  • Resources for which a special unsubscription has been requested (handling fee relief or expenditure amount relief being reviewed)
  • Unsubscription not supported for other reasons:

    1) The customer has subscribed to a support plan and used its value-added benefits.

    2) There is a combined subscription relationship.

    3) The resource does not exist.

    4) The subscription relationship has been archived and dumped.

    5) The senior benefit has been used for trial.

  • The following types of cloud services cannot be unsubscribed from (see Table 1):
    Table 1 Cloud service products that you cannot unsubscribe from

    No.

    Cloud Service

    1

    Dedicated Cloud

    2

    Direct Connect

    3

    Data Ingestion Service

    4

    Artificial Intelligence Service

    5

    Machine Learning Service

    6

    Elasticsearch Service

    7

    IoT Device Management

    8

    Simple Message Notification

    9

    Domain Registration

    10

    Meeting

    11

    Data Encryption Workshop

    12

    Contact Center

    13

    Advanced Anti-DDoS

    14

    CCE HCS Agile

    15

    Dedicated Cloud Bare Metal Server

    16

    Dedicated Cloud Server Backup

    17

    Dedicated Cloud Storage

  • For cloud services in the Marketplace that you cannot unsubscribe from, see Unsubscription Rules on the Marketplace.

    In addition, the following types of resources are not displayed on the Billing Center > Unsubscriptions page:

    1) One-off billed products. They become invalid immediately after purchase and will not be displayed.

    2) Reserved instances, which need to be unsubscribed from on the cloud service page rather than in the Billing Center.

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