Help Center > > User Guide> Overview> Repaying Arrears

Repaying Arrears

Updated at: Nov 27, 2019 GMT+08:00

When you are in arrears as a prepaid customer, repay arrears in time to prevent related resources from being stopped or released.


  1. Go to the Overview page.
  2. Click Top Up.

  3. The top-up page is displayed. For details, see Topping Up/Repaying for an Account.

Follow-Up Procedure

After the repayment is successful, the Account Statements page is displayed. You can view the top-up records and arrears records.

  • A top-up record's Transaction Type is Top-up.
  • An arrears written-off record's Transaction Type is Expenditure (arrears written-off). You can view the specific item in the Details column.

Did you find this page helpful?

Submit successfully!

Thank you for your feedback. Your feedback helps make our documentation better.

Failed to submit the feedback. Please try again later.

Which of the following issues have you encountered?

Please complete at least one feedback item.

Content most length 200 character

Content is empty.

OK Cancel