Help Center > > User Guide> Submitting a Service Ticket

Submitting a Service Ticket

Updated at: Jul 03, 2019 GMT+08:00

This section describes how to submit service tickets.

Prerequisites

You have obtained the ticket permission.

Procedure

  1. Go to Service Tickets > My Service Tickets.
  2. In the left navigation bar, select Create Service Ticket.

    NOTE:

    If the system displays a message indicating that you do not have the permission to create service tickets, contact the enterprise administrator to configure the permission for you. For details, see 1.2 and 1.3.

  3. Select the product for which you have a problem and click it.

  4. Select a subtype and click Create Service Ticket.
  5. Set the region, problem description, confidential information, mobile number, calling time, and email address. Select I have read and agree to the Tenant Authorization Letter and Privacy Statement, and click Submit.

    The My Service Tickets page is displayed showing the service tickets that you have submitted.

    NOTE:

    After the service ticket is created successfully, you can click the content under Problem in the row of this service ticket to view its details, and perform operations like reminding the customer service, leaving a message, canceling the service ticket, and closing the service ticket. After the service ticket process is complete, you can evaluate the service.

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